Terms of Service
About these terms
These terms tell you the rules for using Claro. By using our service, you agree to follow these rules.
Claro is a service that converts documents to Easy Read format. We are based in the United Kingdom.
Our service
What we do
- Convert your documents to Easy Read format
- Convert website content to Easy Read format
- Create Easy Read PDFs following UKAAF principles
- Show you readability improvements
File types we accept
- PDF files
- Microsoft Word files (.doc, .docx)
- Text files (.txt)
- Website content (via URL)
File size limits
Files must be 50MB or smaller. Larger files will not work.
Your responsibilities
When using our service
- Only upload documents you own or have permission to use
- Do not upload illegal or harmful content
- Do not upload personal information of others without permission
- Pay for the service before conversion
- Use the service in the UK only
Payments and pricing
Cost per word
£0.01 per word
Minimum charge
£2.00
Payment rules
- Payment is required before conversion
- We use Stripe for secure payments
- You will get an email receipt
- No refunds once conversion is complete
What we promise
Service quality
- Convert documents to Easy Read format
- Follow UKAAF accessibility principles
- Protect your information
- Delete your files after 24 hours
Service availability
We try to keep our service running all the time. But sometimes it may not work because of:
- Maintenance work
- Internet problems
- Technical issues
What we do not promise
- We cannot guarantee 100% accuracy in conversion
- We are not responsible for how you use the converted documents
- We are not responsible for copyright issues with your content
- We cannot recover lost files after 24 hours
AI technology limits
Our service uses artificial intelligence (AI). This means:
- The AI may sometimes make mistakes
- Results may vary between documents
- You should check the results before using them
Intellectual property
Your content
- You own the documents you upload
- You own the Easy Read versions we create
- You are responsible for copyright permissions
Our service
- We own the Claro website and software
- You cannot copy our website design
- You cannot use our name or logo
Cancellation and refunds
You can get a refund
- • Payment failed but money was taken
- • Our service did not work
- • We could not process your document
No refund available
- • Conversion was completed successfully
- • You changed your mind after payment
- • You uploaded the wrong document
Ending this agreement
You can stop using our service
You can stop using Claro at any time. Just stop using the website.
We can stop providing service
We may stop providing service if you:
- Break these terms
- Use the service for illegal activities
- Cause technical problems
Legal information
Governing law
These terms are governed by the laws of England and Wales.
Disputes
If we have a disagreement, we will try to solve it by talking first. If that doesn't work, the courts of England and Wales will decide.
Changes to these terms
We may change these terms sometimes. When we do:
- We will update the date at the top
- Big changes will be shown clearly on our website
- Continuing to use the service means you agree to the new terms
Contact us
If you have questions about these terms, please contact us: