Privacy Policy
Who we are
Claro is an Easy Read document conversion service. We help organisations make their documents easier to understand.
We follow UK data protection laws. This includes the UK General Data Protection Regulation (UK GDPR).
What information we collect
When you use our service
- Documents you upload
- Website links you give us
- Payment information through Stripe
- Your IP address
When you claim a free conversion
- Your email address (hashed for security)
- Your IP address
- Whether you consent to marketing updates
- When you used your free conversion
When you consent to marketing updates
- Your email address (stored separately for marketing purposes)
- When you gave consent
- How you gave consent (e.g., free conversion form)
When you give us feedback
- Your name (if you tell us)
- Your email (if you tell us)
- Your feedback message
How we use your information
For document conversion
- Convert your documents to Easy Read format
- Create your Easy Read PDF
- Show you the results
For payments
- Process your payment
- Calculate the cost
- Provide payment confirmation through Stripe
For free conversions
- Track if you have already used your free conversion
- Prevent multiple free conversions from the same email
- Improve our service with anonymous statistics
For marketing updates (only if you consent)
- Send you updates about new features and improvements
- Notify you about service announcements
- Share helpful accessibility resources
Important: Marketing emails are completely optional
• You can use our service without signing up for marketing emails
• You can unsubscribe from marketing emails at any time
• We will never sell or share your email with other companies
For feedback
- Improve our service
- Fix problems
- Answer your questions
Who we share your information with
OpenAI
We use OpenAI to convert your documents. OpenAI may see your document text.
OpenAI has their own privacy policy. You can read it at openai.com/privacy.
Stripe
We use Stripe to process payments. Stripe handles your payment information safely.
Stripe has their own privacy policy. You can read it at stripe.com/privacy.
We do not sell your information
We never sell your personal information to other companies.
How long we keep your information
Your documents
We delete your uploaded documents straight after conversion.
We keep your Easy Read PDF for 24 hours. Then we delete it.
Your feedback
We keep feedback emails to help us improve our service.
You can ask us to delete your feedback at any time.
Free conversion tracking
We keep your hashed email address for 90 days to prevent multiple free conversions.
After 90 days, we automatically delete this information.
Marketing emails
We keep your actual email address until you unsubscribe from marketing updates.
You can unsubscribe at any time by visiting our unsubscribe page or using the link in our emails.
Your rights
Under UK data protection law, you have rights. These include:
Ask what information we have about you
Ask us to fix wrong information
Ask us to delete your information
Get a copy of your information
How we protect your information
- We use secure connections (HTTPS)
- We delete files quickly after use
- We use trusted payment providers
- We follow UK data protection laws
Cookies
We use cookies to make our website work properly. These help us:
- Remember your settings during your visit
- Process payments safely
- Show you the right content
We do not use tracking cookies or advertising cookies.
Changes to this policy
We may change this privacy policy sometimes. When we do:
- We will update the date at the top
- Big changes will be shown clearly on our website
- You can always find the latest version here
Contact us
If you have questions about this privacy policy, please contact us: